Tawamart Enterprises
Last Updated: March 2026

At Tawamart Enterprises, customer satisfaction is our priority. If you are not completely satisfied with your purchase, the following policy applies.

Returns

• Returns are accepted within 4 days from the date of delivery.

• The item must be:

  • Unused and in original condition

  • In original packaging

  • With all accessories, manuals, and proof of purchase

• Any damaged or defective item must be reported within 48 hours of delivery.

Non-Returnable Items

• Products that have been used or damaged after delivery

• Items returned without original packaging

• Clearance or special-order items

Refunds

• Returned items will be inspected upon receipt.

• Approved refunds will be processed within 10-20 working days.

• Refunds will be issued via:

  • M-Pesa

  • Bank transfer

  • Original payment method (where applicable)

Exchanges

• Defective or incorrect items will be replaced at no additional cost.

• If exchanging for a different product, any price difference will apply.

Return Shipping

• Tawamart covers return costs if the item is defective or incorrect.

• Customers are responsible for return shipping if the return is for personal reasons.

Contact for Returns

Phone/WhatsApp: +254 707 196091
Email: support@tawamart.co.ke